One WoundCare (One) recognizes our responsibility to protect the personal information that you may provide to us. In brief, "personal information" is information that can be uniquely identified with you, such as your full name, address, e-mail address, phone number, health information, and comments or inquires you have made about our products.
This Privacy Statement applies to individuals who deal with us in Canada including consumers, patients, health care professionals, pharmaceutical representatives or others within the health care or pharmaceutical industries, and to all personal information that we collect about you. ONE does not control the content or the privacy policies of third party on-line resources to which our web sites may provide links and this Privacy Statement does not, therefore, apply to any such resources.
By using this site, you agree with the terms of this Privacy Statement. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Statement. Please be sure to read this entire Privacy Statement before submitting information to this site.
Please contact us if you have any questions about this Privacy Statement.
2. Identifying Purposes
ONE collects personal information for a variety of purposes relating to the operation of our business and the delivery of services to you. Some areas of our web sites may ask you to submit personal information in order for you to benefit from the specified features or to participate in a particular activity (such as chat rooms, bulletin boards, surveys, or other promotions). You will be informed what information is required and what information is optional. Unless required or permitted by law, ONE will not use or disclose, for any purpose other than as described in this Privacy Statement or as otherwise communicated to you, the personal information that has been collected without first identifying and documenting the purpose and obtaining your consent.
Your knowledge and consent are required for the collection, use or disclosure of personal information about you. There are exceptions where we may collect, use or disclose your personal information without consent. For example, in some circumstances your personal information may be disclosed without consent if the disclosure is made for the purpose of collecting outstanding amounts owed to us. All exceptions must be approved by the Chief Privacy Officer who shall ensure that the exception is permitted under applicable privacy laws. You should read this Privacy Statement in full before submitting any personal information to us. Generally, if you provide us with personal information, we will assume that you consent to the collection, use and disclosure of information about you according to this Privacy Statement and any terms that may be further specified on any form, web page or as otherwise communicated to you at the point of collection of the personal information. You may withdraw your consent at any time, within the bounds of legal and/or contractual restrictions and reasonable notice. In some cases, you may be provided with the opportunity to opt-in. If you do not want your personal information collected by us, please, do not submit personal information to us.
If you have provided us with personal information and wish to withdraw your consent to its retention, use or disclosure, please contact us.
4. Limiting Collection
Please be aware that there are technology implications concerning the collection of information when you are visiting web sites, including ONE web sites.
5. Limiting Use, Disclosure, and Retention
Limiting Use: ONE uses personal information about you only for the purposes for which it was collected.
Limiting Disclosure: ONE does not disclose your personal information other than as described in this Privacy Statement or otherwise with your consent, unless permitted or required by law.
Limiting Retention: Personal information will be retained only as long as necessary to fulfill the purposes for which it was collected or in accordance with applicable laws and ONE’s retention policies.
ONE will strive to ensure that personal information is as accurate, complete and up-to-date as necessary. However ONE will not routinely update personal information. In general, ONE will rely upon you to provide accurate and complete information and to advise ONE if circumstances change over time. If you contact us with a request, we will take appropriate steps to update or correct the personal information in our possession that you have previously provided to us.
Personal information about you is protected by security safeguards appropriate to the sensitivity of the information. ONE will take appropriate steps to ensure that personal information about you is protected from unauthorized access, disclosure, copying, use or modification.
Although we have enacted security measures, we cannot guarantee the security of any information that you submit via e-mail or over the Internet. Submission of personal information using such networks is done at your own risk, since no Internet transmission is ever 100% secure or error-free (in particular, e-mails sent to or from our web sites may not be secure). You should take special care in deciding what information you send to us via e-mail or posting on our web sites. Moreover, where you use passwords, ID numbers or other special access features on our web sites, it is your responsibility to safeguard them. Our web sites may contain links or references to other web sites to which this Privacy Statement does not apply. ONE is not responsible for the data collection and use practices of companies or organizations to which the ONE web site may provide links. We encourage you to read the privacy statement/policy of every web site you visit.
ONE will respond to your requests when you contact us to provide you with more detailed information about our policy and practices regarding the collection, use, and disclosure of personal information about you.
9. Individual Access
We establish and maintain a file of your personal information. Your file will be accessible by contacting us. You are entitled to challenge the accuracy and completeness of your personal information and have it amended, as appropriate. Please contact us in writing if you would like to request access or correction of your personal information. We may need to verify your identity before searching for or providing you with your personal information. We will respond to you within thirty (30) days after the written request for access or rectification has been received or will notify you during that period if a longer period is required by us in order to fully address your request, provided that an extension of such thirty (30) day period is permitted by applicable privacy laws. Requests are subject to some access exceptions as prescribed by law. Any exceptions to providing you with access to your personal information must be approved by us.
10. Challenging Compliance
When you contact us, please let us know how you provided us with your personal information and particulars of the information. For example, please provide the name of the web site or other online resource to which you provided information if you provided it electronically, as well as the nature of the information that you provided.